KroyTech
Top Sites, Help and Tech Support

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Fast, expert computer repair and network services for Ft Lauderdale, Pompano, West Palm
For immediate service call (954) 946-8539

Top Sites, Help & Free Tech Support Page

Lots of help pages and links to the best free tech support, free computer tutorials & anti-virus sites
Especially for beginners and new computer users, plus lots of good info for everyone.

TOP SITES, HELP AND TECH SUPPORT MENU

Start here for free tech support sites
Reference
Internet Search
Featured Sites

Tutorials, Help, Viruses, Spyware & More
Tech Support Sites (Free & Pay)
Data Recovery & Lost Files
Traveling Fun

Other Stuff

Jesus and Eternal Life
ESD Workbenches
Other Links
Site Map

**Warning: Top Sites and Help page is HUGE (over 300k). Please give it time to fully load.
If you have a Broadband connection (DSL or Cable) it will be almost instantaneous.

Hint: For fast up and down scrolling from your keyboard

1. Click anywhere on the page (except on a link) to make it active.
2. Use your
[Page Up] and [Page Down] keys on your keyboard.
3. Use your
[é] [ê] arrow keys for line by line scrolling.
4. Hold them down for fast repeat.
5. Press
[Home] and [End] or [Ctrl]-[Home] and [Ctrl]-[End] for top and bottom of page.

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Introduction to the Website

This site is best viewed at 800x600 display resolution

This website has lots of help pages and carefully selected links to the best free tutorials, free tech support, and PC help sites on the web. If you are new to computing or want to learn how to better use your computer and the Internet, this site is for you! Some of the best anti-virus and virus info sites can also be found here. We help you compute!

The focus of this site is especially on helping new computer users.

For now, the site will mainly consist of free help pages and links that I, the owner, have found to be some of the best in their categories or that are especially beneficial in some way, both for you and your computer.

How to use your computer's search or "Find" feature on this page

Press <Ctrl>-F

Find dialog box

On your keyboard, press <Ctrl>-F (together) or at top left, click "Edit", then "Find". Type a word (or part of a word) in the Find what box, such as "illegal" (for "Illegal operation error") and press your <Enter> key (or click [Find Next]). This searches "down" the page. For "training", use "train" which will find all forms of the word.

You can keep pressing <Enter> or clicking [Find Next] in the Find box as many times as you want, until you get a "Finished searching..." or "...not found" message. In the "Direction" box, you can then click "Up", and then [Find Next] to search back up the page. Press your <Esc> key or [Cancel] to close the Find box. You can do this on any website.

Definitely take a look under Top Sites, Help and Free Tech Support. This is the link to the most important stuff on the KroyTech website. I have compiled some of the best free training, tutorial, and help sites on the Internet here. Also things you should know about viruses and hoaxes under Tutorials, Help, Viruses & More!

You can find out more about myself, the company, the services we offer, and service rates at About Kroytech.

I have also included spiritual topics on this web page. The Old and New Testament scriptures speak a lot about why we're here and where we're going. They explain about what's coming in "the last days", and about eternal life (you won't need computers or Microsoft). Take a look under Jesus and Eternal Life.

Special thanks to Bible Gateway and to those who created and continually improve it for making their scripture hyperlink database available to all.

May you be richly blessed!
Kroy Ellis

Top of Page

How to fast scroll with your keyboard...

1. Click anywhere on the page (except on a link) to make it active.
2. Use your
[Page Up] and [Page Down] keys on your keyboard.
3. Use your
[é] [ê] arrow keys for line by line scrolling.
4. Hold them down for
fast repeat.
5.
Press [Home] for top of page and [End] for bottom of page.

If your scroll keys don't work on a web page, try clicking on the page with your mouse first to make the page "active".

You can also click and "drag" the gray scroll button on the far right of your screen up and down to move quickly through the page. (Hold your left mouse button down on the gray scroll button and "drag" it up and/or down.)

For ALL known Windows keyboard shortcuts, see Microsoft's keyboard shortcuts table.

You can usually use your ïBack button (top left of your browser) to go back to previous links.

America Under Attack -- Some helpful words...

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Top Sites Summary

Top of Page

ØReference: Some of the best and most popular computer and online reference sites on the Internet.

ØInternet Search: Lists the most popular and effective search engines.

ØTutorials, Help, Viruses & More and Tech Support sites: The best of the best free help, tutorials, and tech support sites for new and beginner level computer users. (And lots of good stuff for the more advanced!) If you need to know where to go to get free or low cost help, or you want to learn more about your computer and the Internet, these are the sites to visit. I have compiled the best of these sites in such a way that you as a new or beginning computer user can learn step by step how to become a pro with your computer and the Internet. (There are many other excellent tech sites not listed here that cover more technical aspects of computing and the Internet, but would be beyond the scope of what this website is about right now.)

ØFeatured Sites: Specially selected sites you should know about.

ØJesus and Eternal Life: About Jesus and eternal life, lots of links and comments.

ØEverything Else: Some helpful and fun sites that have been carefully chosen to give you a hint, a tiny glimpse of the kinds of things you can find, use, and do on the Net.

TOP SITES, HELP AND TECH SUPPORT MENU

Reference & Info Sites
Internet Search
Featured Sites

Tutorials, Help, Viruses, Spyware & More
Tech Support Sites
Data Recovery & Lost Files
Traveling Fun

Other Stuff

Jesus and Eternal Life
ESD Workbenches
Other Links
Site Map

Top of Page

Wayne DuMond

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REFERENCE & INFO SITES
Main Menu | Top of Page

What's here?

Some of the best and most popular reference sites on the Internet.

Computer Reference Sites

Smart Computing (in Plain English): A must visit for all computer users.

CNet - The Computer Network

Price Watch: Compare street prices from many online computer/electronics stores. Displays the most current prices on everything relating to computers, peripherals and electronics. Prices are submitted to Price Watch by retailers.

Shopping.com: Probably the most popular product price comparison and review site. Prices are submitted to Shopping.com by retailers.

CNet Shopper.com Price Scanner: Another site for checking the latest street prices. Prices are submitted to Shopper.com by retailers.

Blue Book for Everything: The current "fair market values for the most popular products based on actual transactions from online auctions and prices from online retailers. Strong Numbers sorts the raw data into specific related categories based on how consumers actually search for products." (But never depend on one source for current prices. Just searching Google can turn up prices that don't show up in these services.)

ZDNet: One of the popular computer resources on the Internet. (Used to be the one of the biggest and best, but they have downsized.)

ZDNet Reviews: Lots of product reviews by ZDNet. See also ZDNet's Editor's Top Products. A good place to start, but always look at several sources for reviews when researching a product or solution you are considering.

PC Magazine Online: One of the popular computer magazines in the industry. (But watch for a little too much favoritism to their advertisers.)

Webopedia:ïNew window Definitions for every computer term ever invented (almost)! A bit technical sometimes, but clicking on the underlined "hypertext" links can help. ("Hypertext" links are what tie the whole World Wide Web together. Look up hypertext by clicking on it.) Know what "MODEM" stands for? Here's DSL and broadband. What is a "computer" anyway? Do you know what "software" is? What is a program? How about CPU, BIOS, CMOS, USB, CD-ROM, CD-RW, and DVD? What does "boot" your computer mean? (No, it doesn't mean kick it.) What do "Internet" and "World Wide Web" mean? Where did "bugs"come from (the ones computers get, that is)? What's the difference between megabytes and gigabytes? Microsoft Windows is a GUI ("gooey") based operating system. What is that? If you have an older version of Windows (9x thru ME), it actually runs on top of another much older, basic operating system originally developed for the first IBM PC in 1981 called DOS. I'm sure you know that PC stands for "personal computer", but how did it all begin? And finally, what's a FAQ? (Here's a sample comparison of DSL speeds from BellSouth.)

Webopedia Did You Know? ESD (Static Electricity) and Computers: A good brief in lay terms on what you should know about Electrostatic Discharge (static electricity) and computers.

What is...: More definitions for every conceivable "computereez" term, very thorough.

Online Reference Sites

Internet Public Library: One of the best collections of quality online references and resources in every conceivable category. Reference websites, online encyclopedias and reference works, exhibits, magazines and newspapers, etc. etc.

Internet Public Library Reference Resources: Dictionaries, encyclopedias, almanacs, biographies, experts & how to, genealogy, geography, news resources, periodical directories...

Librarians' Index to the Internet: One of the best sources of information and reference. Open the page to see what's here. Under each category, be sure to click on "more" to see the entire category listing!

Librarians' Index to the Internet - Ready Reference and Quick Facts: Dictionaries, encyclopedias, almanacs, biographies, experts & how to, genealogy, geography, news resources, periodical directories...

eLibrary.com: Very comprehensive online library, "premium" articles available with subscription.

Refdesk.com: One of the best places on the Internet for facts, info, and reference resources about anything.

Reference.com: One of the best places on the Internet for reference resources (online almanacs, dictionaries, thesauruses, encyclopedias, literature databases, etc).

OneLook Dictionary: Searches more than 731 online dictionaries for your word or phrase. Dictionaries in seven languages are available. Be sure to note the "hints" given below the search box for truly effective ways to find what you want!

FindArticles.com: "A vast archive of published articles that you can search for free. Constantly updated, it contains articles dating back to 1998 from more than 300 magazines and journals."

Encyclopedia Britannica Online: By far the most thorough of the online encyclopedias, but... They now charge a fee to view articles. (You can buy the entire Encyclopedia Britannica Deluxe edition on CD-ROM for as little as $25 when it's on sale, which I would highly recommend!)

Microsoft Encarta Encyclopedia Online: You now have to pay a fee to view many articles, unless you own the CD version.

Encyclopedia.com: Part of eLibrary.com. Probably provides the most free content of the subscription based encyclopedias. Additional articles available upon subscription.

Wikipedia: The Free Encyclopedia (English): "Wikipedia is a multilingual project to create a complete and accurate open content encyclopedia." Started in January 2001, there are over 1 million articles in the English version and growing at the rate of about 1,700 articles per day (from ZDNet). This online encyclopedia is constantly improving and becoming very comprehensive. It is the MOST comprehensive of any free online encyclopedia and is actually copied by many other websites on the Net. Anyone can contribute to or create an article. The quality and accuracy can be very poor to excellent. Note that "truth" is NOT in their interest, "The threshold for inclusion in Wikipedia is verifiability, not truth," and that Wikipedia "...does not publish original thought or original research [nor allow it]." (From Wikipedia's Official Policy on Verifiability.) You should check your research in Wikipedia against more established works, such as the latest releases of commercial encyclopedias and reputable news sources who DO have truth in reporting and research as their aim/interest. (And correct Wikipedia's articles when you find anything wrong. J )

Answers.com: Highly categorized, comprehensive "answers" on any reference topic you are searching for. See Why Answers for a good description of what this site is about as compared to other reference sites. (Uses Wikipedia as one of many of it's sources for articles.)

HowStuffWorks.com

Spartacus Educational Reference: Educational and history reference

Historyplace.com: History reference

World History: History reference. Guess what my favorite subject is? (Next to prophecy and eternal life, that is. You need to look in both directions to know where you're going!)

American Secular Holidays Calendarnew: Official American holidays for any year past, present or future.

Online Locators
Online "yellow pages", Maps, Zip Lookup

These people/business finders are white and yellow pages on steroids. Very powerful ways to look up any company or person (if listed), including reverse lookup by phone no, and other options.

AT&T AnyWho: Find addresses, phone nos., businesses, etc. (if listed)

Switchboard: One of the most popular and complete people/business finders on the Net

SmartPages: Another good people/business finder. (If you can't find what or who you're looking for on one site, try the others.)

Maps On Us: Detailed street maps of any address in the US. Includes detailed, customizable to your traveling preferences, turn by turn route planner. Very customizable, and you can save your customizations and preferences.

MapQuest: Detailed street maps of any address in the US and other countries. This one often provides a lot more detail than Maps on Us, and has been more accurate in some cases. Also, includes arial photo view, customizable, turn by turn route planner with various options and features to make it as easy as possible to find your way with their maps.

Google Maps: Similar to the others (each has their strengths and weaknesses), but fancier, slicker, overlay street maps over satellite/photo images, drag the map with your mouse, covers the entire globe. Or just type an address with commas in the Google search bar (eg 4550 nw 18th ave, pompano beach, fl) or a phone no.

US Postal Service Zip+4 Lookup

US Postal Service Postage Calculator

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INTERNET SEARCH
Main Menu | Top of Page

What's here?

The best and most popular search engines. These search engines vary in their comprehensiveness. No one search engine indexes more than 20 to 30% of the total content of the World Wide Web.

You'll get much better satisfaction from searching the Internet if you spend a few minutes learning how to use these tools. Many of the searches done on the Internet bring up tons of results, yet miss most of the best websites or pages containing what the searcher is really looking for.

For example, with most search engines, sometimes using double quotes (") around exact phrases you are looking for, such as <"gettysburg address"> (ignore the pointed brackets < >), gets you the web pages containing that exact phrase, leaving out a lot of junk that has nothing to do with your search. However, for a topic such as <scanner help>, you're better off not using quotes. There's much more you can do to get the best pages containing just what you're looking for, but that's a start. Most search engines have "help" links or "hints" that give you a brief list of tips to make the search work better for you.

Google: Currently the most popular search engine on the Net. Very fast, and usually gives the most results or "hits". Try Google Advanced for advanced options. Will also find addresses with maps if you type in an address. Google Answers even connects you to an expert Google researcher who will do research for you (for a small fee). You pay them if and when you're satisfied.

Google - All services, specialized search and tools: Over 35 useful services, tools and free utilities and growing.

Yahoo: Yahoo is far more than a search engine or index. This is what is known as a "portal" -- an array of many resources and services.

Ask.com: Formerly AskJeeves.com. Easy to use, very thorough, plain English search engine that searches the search engines. Quoting from ZDNet:
"Ask.com [has] a new customizable "toolbox" with shortcuts to 10 default search tools including maps, images, weather, dictionary and local search.
Ask.com also has beefed up its maps and driving directions tools to add walking directions, dragable location pins that automatically recalculate directions, the ability to right-click on a spot on a map to add it to a route, aerial photography that can be combined with regular street views, and the ability to print aerial shots for a fee.
The new tools also include encyclopedia search that displays direct answers from Wikipedia, Houghton Mifflin and others at the top of the results page, and Web-based desktop search for looking for information on the computer's hard drive. The company already offers a standalone desktop search application."
Basically,
ask.com is trying to match and even go beyond Google.

Alltheweb: Very thorough, and very fast

Dogpile: Searches all the major search engines. Use this if nothing else finds what you're looking for.

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FEATURED SITES
Main Menu | Top of Page

What's here?

Specially selected sites you should know about.

Featured Sites of the Month: Featured sites for this month: CNet's Internet Price Scanner, Price Watch, Buy.com, Best Buy, Mr. Ink Jet, ComUSolv.

Integrity.com: Integrity is a good, family-safe internet provider. They protect you and your family from unsafe and obscene websites and email, spyware, viruses and spam (junk email). They state that their service, "will effectively shield you from over 99% of the most objectionable web material." Its not perfect (nothing is) -- you still need the standard firewall and protection software installed on your computer. Their "email filtering technology will stop over 90% of your email spam and protect you from 99.9% of all email viruses." High speed dial-up (5-7x faster overall than standard dial-up, except email and file downloads) ($22/mo) or DSL ($49/mo). Or add their internet filter software to your existing service ($50/yr for up to 3 PCs). They use Netsweeper for their filtering service.
Pros: Probably about as good and balanced a filtering provider service as you will find at these prices. Good internet and email protection. No special software to install. Phone support, but some long hold times at peak hours (as with any service). Their DSL service includes basic computer support as well.
Cons: DSL service is slow (relatively) and pricey ($49/mo.) at 384kbps (kilobits per second) compared to others. (Christian-Net is $50/mo. for 1500k/256k, $60 for 3000k/384k compared to non-filtered DSL with Bellsouth FastAccess DSL Xtreme at $38 for 3000k/384k.) ALL internet chat rooms/services are blocked. No custom "white list" or "black list" capability. They will take requests to make blocked websites available or to block websites you want blocked, but they make the final decision. You can't turn off the protection service if you want temporary total access to the internet. (Other family-safe providers are more flexible but may cost more.) Can be bypassed by connecting to an alternate internet provider. (Someone would need a credit card or PayPal account or be able to send money to the alternate provider to sign up and connect. However, this would not work if you purchased Integrity's protection software instead of the service.) Support staff does not seem particularly computer-knowlegable, but adequate for basic support.
Finally, If you need more flexibility to modify what's blocked and what isn't, you can obtain or use any standard internet service and add Integrity's software for $50/yr. You can then also disable the protection software with a password if you ever need total internet access, but a real computer-knowledgeable kid can bypass the software if he/she tries hard enough. Plus, you can't control what they're doing at their friends' houses. The bottom line is that you still need to watch your kids and know what they are doing, and ideally, be able to trust them. Those who are technically skilled and determined to get around it can, but this makes it more difficult. This type of service can be a great help to protect everyone, but as everything else, is not perfect.

Previously Featured Sites

Mister InkJet: Discount printer supplies, hi res. & photo quality paper & card stocks, compatible printer cartridges. All inks are custom formulated by Mister InkJet for each printer model to duplicate the formula used by the original manufactures such as HP, Epson and Canon. They provide first-class tech support if you have any problems. Discount prices on ink jet supplies. An Epson Stylus 600 compatible black ink jet cartridge is $8. Retail is $24.95.
Click here to find out more.

MyInks.com: Discount inkjet cartridges. Usually has the lowest prices, depending on the quantity ordered. Be alert to the lower quality of ink. Your print quality may not be as good as the real thing.

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Free Tutorials, Help, Virus Info, and More
Main Menu | Top of Page

For fast up and down scrolling

1. Use your [Page Up] and [Page Down] keys on your keyboard.
2. Use your
[é] [ê] arrow keys for line by line scrolling.
3. Hold them down for fast repeat.

***Note on links to Virtualdr.com***: All tutorial services at virtualdr.com have been discontinued. All links to these are no longer valid. I will be removing and/or replacing those links in the future.

Getting Started Internet Tutorials Viruses, spyware, hoaxes & scams
Windows Tips & Tutorials Software & Hardware Tutorials Other Goodies
America Online Windows & Software Errors Site Map

ØAn easy way to search for things on this page×

     
 

Tech Support Sites

 


What's here?

These free tutorial training, anti-virus, and help sites cover just about everything you need to know to become a real pro with your computer and the Internet, and stay protected from virus attacks. Some are even kinda fun! Most of them are also good reference sites you can come back to any time you need help with something. Bookmark the ones you find useful into your Favorites so you can go back to them easily.

Most of these are free. There are many fee-based online training sites that offer their courses on the Net for a small charge that are better. I have chosen at this point just to list the training sites that don't cost you anything, and many of them are just as good or sometimes better than the fee based ones. Support them every way you can, as they can't go on for ever without some way to pay the bills.

How to use your computer's search or "Find" feature on this page

Press <Ctrl>-F

Find dialog box

On your keyboard, press <Ctrl>-F (together) or at top left, click "Edit", then "Find". Type a word (or part of a word) in the Find what box, such as "illegal" (for "Illegal operation error") and press your <Enter> key (or click [Find Next]). This searches "down" the page. For "training", use "train" which will find all forms of the word.

You can keep pressing <Enter> or clicking [Find Next] in the Find box as many times as you want, until you get a "Finished searching..." or "...not found" message. In the "Direction" box, you can then click "Up", and then [Find Next] to search back up the page. Press your <Esc> key or [Cancel] to close the Find box. You can do this on any website.

Back to Tutorials, Help, and Viruses Menu

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More About Training/Tutorials and Technical Support
(Primarily applies to Windows 95/98/ME, also known as 9x)

The best training is live with an instructor, next to that are interactive computer based training (CBT) courses that teach you right on your computer. Some excellent Windows and Microsoft CBT courses can be found for as little as $15. You already have a really good CBT course for starters that comes with every Windows 95/98 based computer, called "Discover Windows". See below for info on how to find it. I highly recommend going through this, if you haven't already.

By all means, if you are having a problem and need tech support, call the companies where you bought your hardware or software first! If you are having trouble with your Internet connection, call your Internet Service Provider (for AOL users, that's AOL). You can usually get much faster help that way (if you don't have to wait on hold too long). The next option is to go to their website.

Some companies have excellent website support sections for their products, such has HP, Epson, Lexmark, Dell, Gateway, Microsoft, Symantec (Norton), etc. See TechAdvice for a list companies, including websites and phone nos. PC-Help Online and PC Mechanic also list many of these. Most hardware purchases come with one to three year warranties with unlimited free tech support included. Software purchases usually come with one to three months free support from the date of your first call. Most Microsoft purchases (such as Windows or MS Office) come with unlimited free tech support.

If you are just starting out with your computer, I would begin with the Windows tutorial called "Discover Windows" that comes with Windows 95/98. You can get to it through the "Welcome to Windows" feature. You can usually find Welcome to Windows by clicking your <Start> button, and going to Programs / Accessories / System Tools / Welcome to Windows. (Once you start Welcome to Windows, it will start every time you restart your computer, unless you uncheck the "Show this screen each time" box at the bottom.)

One word of caution about Discover Windows (Windows 95/98 only). It's one of the best CBT tutorials on the basics that I've seen, but it does have some flaws. You will have to experiment in some cases when things don't work in this tutorial the way they're supposed to! Also, skip the Internet portion of the tutorial, especially if you use AOL!

Here's the game plan to follow if you are new to computing or you want to get all the bases covered:

  1. Begin with Discover Windows that's already on your computer (skip the Internet section if you use AOL.)
  2. Next, come here and begin with Getting Started

How to "bookmark" a website in your Favorites menu

If you don't know how to "bookmark" a website in and use your Favorites menu, you must learn about this. It is the one tool that is used more than anything else to get around the Internet. If the browser you use is Internet Explorer, Ctrl-D saves the current web page and Ctrl-B brings up the list. You use your Favorites to quickly and easily get to all your favorite websites and files on your computer. It's really easy to store and use Favorites, but it helps to learn how to organize them, which is also easy. Get some experience with the Windows tutorials first, and then go to these links to learn about bookmarking your "Favorites":
Using your Favorites for IE users:DISCONTINUED -- VirtualDr - IE 5.0: Adding Favorites
DISCONTINUED -- VirtualDr - IE 5.0: Using Your Favorites
DISCONTINUED -- VirtualDr - IE 5.0: Adding and Organizing Favorites (Video)

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Back to Tutorials, Help, and Viruses Menu




Getting Started
Back to Tutorials, Help and Viruses Menu

KroyTech - Web Surfing Tutorial: What is a link? How do you (easily) go back to a previous web page? What is a browser? What to do about blank or garbled web pages. Common Internet and computer errors will be covered soon!

Jan's Illustrated Computer Literacy 101: Nicely done basic tutorial taken from lessons which this site owner taught in her computer literacy coarse at a state college in Tennessee.

EzInstructions.com: Basic instructions on Windows, your computer hardware, and some popular programs.

DISCONTINUED -- virtual Dr - The Basics Tutorial

DISCONTINUED -- virtual Dr - Up and Running Tutorial

DISCONTINUED -- virtual Dr - Computer Basics (Main Menu)

Webopedia:ïNew window Definitions for every computer term ever invented (almost)! A bit technical sometimes, but clicking on the underlined "hypertext" links can help. ("Hypertext" links are what tie the whole World Wide Web together. Look up hypertext by clicking on it.) Know what "MODEM" stands for? What is a "computer" anyway? Do you know what "software" is? What is a program? How about CPU, BIOS, CMOS, USB, CD-ROM, CD-RW, and DVD? What does "boot" your computer mean? (No, it doesn't mean kick it.) What do "Internet" and "World Wide Web" mean? Where did "bugs"come from (the ones computers get, that is)? What's the difference between megabytes and gigabytes? Microsoft Windows is a GUI ("gooey") based operating system. What is that? Windows runs on top of another basic operating system called DOS (Windows version 9x thru ME, that is). I'm sure you know that PC stands for "personal computer", but how did it all begin? And finally, what's a FAQ?

..

What is a program?
(All links open new windows to Webopedia. Click on them for complete definitions.)

A computer programïNew window is classified as "software". (Click on the links for a more complete explanation.) When you double-click an icon or click on a menu item, you are running a program. In fact, everything that your computer does comes from programs stored in your computer. Microsoft Windows is actually a huge program, called an operating system, that runs and controls everything on your computer, including all other programs.

Using your computer is something like how you use your car. You drive your car by controlling it with the gas pedal, brake, and steering wheel. But these things are merely people-friendly "interfaces" or "input devices" (like your mouse and keyboard on your computer) through which you manipulate or control the complicated machinery that makes your car do what it does. These "interfaces" transmit your actions to the engine which turns your transmission thousands of times per minute, to your brake pads, and to the steering mechanism. This all gets your car to take you where you want to go. (Something Microsoft wants to do for you!)

In the same way, programs reside in your computer unseen by you directly (stored on your hard disk drive inside your computer). You are actually running and controlling one or more programs every time you click on an icon or button with your mouse. This causes your computer to hopefully do what you want it to do. (Cars are definitely more reliable!)

A program is a series of coded instructions stored in your computer which have been written by programmers. Everything your computer does comes from these hidden program instructions telling your computer and it's components what to do in minute detail. Your computer and screen are merely responding to thousands of hidden instructions per second telling them what to do in response to the actions of your mouse and keyboard.

A program application is a finished program or set of programs. Some commonly used programs or applications are Internet Explorer, Microsoft Word, Intuit Quicken, and Norton AntiVirus. (Viruses are just programs that are written by technically experienced pranksters or criminals.)

Dissecting AOL

If you connect to the Internet through AOL, you first click on the AOL icon. That action causes a very large program application named AOL.EXE to start executing (or running) in your computer. (AOL.EXE is the main startup program which is stored as a file on your hard drive. You will see it if you look in your America Online program folder.) The millions of instructions in this program instruct your computer -- through Windows -- to do many things which eventually results in your sign-on box popping up on your screen.

When you click the sign-on button, this triggers many more thousands of specific instructions to "execute" (run on your computer). This causes your computer (through Windows) to perform more steps which eventually result in your computer connecting to the AOL service through your cable or DSL modem or, if you use a dial-up modem, to "automatically" dial the AOL number and connect. Everything you do from then on causes the AOL program to run specific batches of instructions on your computer and on computers attached to the Internet.

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Windows 9X - Windows 7 Tips & Tutorials
Back to Tutorials, Help, and Viruses Menu

Microsoft.com Insider: Free Interactive Tutorials on Windows XP, Internet Explorer and FrontPage. The best free tutorials on these topics I've seen so far.

Trainingcenter.com: Free sample tutorials from MindLeaders to give you a feel for their paid plans. These MindLeaders tutorials are about the best, most comprehensive, easiest to understand graphic online tutorials I've seen on the Net. These tutorials have lots of realistic, interactive simulation. Check the list of courses to be sure they cover the topics you want, and be sure you are prepared to put the time into it for the next year before you fork over the money! If you can do it, it's well worth it!

Virtual DR Support Forum - Windows XP

CNet Help.com

TEMPORARILY DISCONTINUED -- MSWebbie Does Windows (95/98): This girl really knows her stuff! Easy to follow "how to" pages and tips on every conceivable thing you can do in, with, and to Windows on your computer. (Windows 95 / 98 only, but most tips also apply to XP).

TEMPORARILY DISCONTINUED -- MSWebbie Does Windows - Windows 9x Keyboard Shortcuts: Comprehensive tables listing all known keyboard shortcuts. Print them out and keep them handy. You can do things a lot faster on your keyboard than with a mouse, especially if you're a typist!

Microsoft Keyboard Shortcuts: Shortcuts for leading Microsoft products.

HelpwithPCs - Windows XP keyboard shortcuts: A few additional shortcuts.

The Elder Geek on Windows XP: This guy is definitely a Windows geek, but provides help and info that anyone can follow. Excellent, easy to follow instructions, articles and info on Windows XP.

The Elder Geek on Windows Vista:

The Elder Geek on Windows Windows 7:

HelpwithWindows: A good Windows help resource for all versions.

HelpwithWindows - All about Windows "system resources": Trying to figure out what all the hoopla is about "resources too low" and why you keep running out of them (Windows 9x)? This help document with additional links explains everything.

File Extensions: One of the best sources for finding out what a file (by name) is for or what program or software uses a file based on its "extension". That three or more series of letters after the period in the name of a file, like .doc (MS Word), .xls (MS Excel), .pdf (Adobe or other PDF reader), .htm (Internet Explorer or other Internet browser), etc. You can find out a lot more about such files on this site as well. Keep in mind that in Windows, file extensions can actually be almost any length. The extensions usually only have meaning for identification and program/software association when they are 3 or 4 characters in length.

"FILExt is a database of file extensions and the various programs that use them. If you know the file extension you want to learn about simply enter it into the search box on the left and click on the Search button. If it's in any of the FILExt databases the data we have on that file extension will be shown on a results page. If it's not in any of the databases you will be given a link to a page with hints on how to do further research."

FileInfo.com:new Another good file extension website with info on associated programs. "Contains a searchable database of thousands of file extensions with detailed information about the associated file types. Each entry contains information about the file format, a description of the file, and the program or programs that can open the file. Programs for opening the files are listed for Macintosh, Windows, and Linux platforms. For more information about file extensions, view the "What is a File Extension?" page."


America Online
If you are not an AOL user, SKIP THIS
Back to Tutorials, Help, and Viruses Menu

AOL's tech support no. is (888) 346-3704. You can call AOL to get all the personal help you want for AOL or Internet related problems (if you don't mind waiting on hold sometimes).

AdamKB - AOL Reference & Help: From an AOL junkie who knows all about AOL and has the answers to almost all of your questions.

AdamKB - AOL Email "FAQ" (Frequently Asked Questions): Answers to all (or most of) your questions about AOL email.

CNet Help.com: AOL How-Tos and Tips (From CNet)

CNet Help.com: AOL Help Directory (From CNet): You can call AOL at (888) 346-3704 to get all the personal help you want (if you don't mind waiting on hold sometimes).

AOL.com: AOL Mail on the Web: How to access (send and receive) your AOL mail from any computer anywhere, even when AOL is not installed! (AOL.com gives you access to many of the features of AOL if you are an AOL member.)


Internet Tutorials
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Email addresses ... Website addresses --
What's the difference?

These are two common terms new computer users often struggle with. Here's a little explanation...

Email address -- name@somewhere.com: Everyone on the Internet has an email address, such as yourname@yourinternetprovider.com. (If AOL is the Internet provider for both the sender and recipient, the sender doesn't need the @aol.com, just your screen name. But your actual email address is still screenname@aol.com. All non-AOL members will need to include the @aol.com to send you email messages.) Your email address is like your Internet P.O. box. That's the address people will use to send you email, such as kroy@kroytech.com.

Website address -- www.somewhere.com: A "website address" or URL (Universal Resource Locator) is like the actual house address for people or businesses that have websites. People or companies that have built websites have a "home" on the Internet (which is stored on computer "servers") which is accessed by going to their website address, such as www.kroytech.com.

Everyone on the Internet has at least one email address. Not everyone has a website. Only those who have actually created a website have one. This page you are on now is part of my website. The comlete website address (or URL) is www.kroytech.com. My email address is kroy@kroytech.com. I also have an email address through my Internet service provider (ISP): e-kroy@bellsouth.net.

Breakdown of a website address or URL (Universal Resource Locator)
Click on the hypertext links to get explanations for each of the terms in the table below.

http:// www. kroytech. com

G
H
yperText Transfer Protocol

G
W
orld Wide Web

G
domain name: kroytech

G
domain- type: commercial

To get to this website, you can just type in "kroytech.com" (no quotes). The rest is assumed. Or you can just type "kroytech" and <Ctrl>-<Enter> in Internet Explorer. The rest will be added automatically with a .com extension. (Thanks to Beth Blakely, Senior Editor of TechRepublic for that tip.)

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KroyTech - Web Surfing Tutorial: This is real basic. What is a link? How do you (easily) go back to a previous web page? What is a browser? What to do about blank or garbled web pages.

DISCONTINUED -- virtual Dr - Internet Explorer (IE) 5.0 Tutorials: Tutorials on everything there is to know about Internet Explorer. Internet Explorer is the "Internet browser" most people (except AOL members) are using.

Microsoft.com Insider: Free Interactive Tutorials on Windows XP, Internet Explorer and FrontPage. The best free tutorials on these topics I've seen so far. You'll want to do the Internet Explorer tutorial here for Internet basics if you are not an AOL user. If you use AOL, you can still use IE for surfing the Web if you prefer.

LearnTheNet.com - Surfing the Web: An introduction to the World Wide Web. Might be a bit technical in some places for beginners, but does a pretty good job of explaining and illustrating the basics. Unfortunately, they forgot to cover AOL in their discussions about web browsers!

HelpWeb - All About the World Wide Web

HelpWeb - Understanding Computer and Internet Jargon

CNet Help.com: Internet Explorer

Allsitecafe.com: Some of the best computer help sites, internet security and windows help.


Software and Hardware Tutorials
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DISCONTINUED -- virtual Dr - Software Tutorials: Covers most of the popular packages such as MS Office (Word, Excel, PowerPoint, Outlook), Quicken, Photo Editor, PrintShop, Norton, and probably most any program you have on your computer. Be sure to click the "more" button at the bottom of the virtual Dr list to see all topics and/or video tutorials.

DISCONTINUED -- virtual Dr - Hardware Tutorials: "How to" tutorials teach you all about your computer and everything attached to or plugged into it. Be sure to click the "more" button at the bottom of the virtual Dr list to see all topics and/or video tutorials.

CNet Help.com: Software: Covers many of the popular packages.

CNet Help.com: Hardware

Trish's Escape from Hardware Hell: Beautifully done website with excellent help on all kinds of hardware problems.

Trainingcenter.com: Free sample tutorials from MindLeaders to give you a feel for their paid plans. These MindLeaders tutorials are about the best, most comprehensive, easiest to understand graphic online tutorials I've seen on the Net. These tutorials have lots of realistic, interactive simulation. Check the list of courses to be sure they cover the topics you want, and be sure you are prepared to put the time into it for the next year before you fork over the money! If you can do it, it's well worth it!

OneOnOne Computer Training: "RISK-FREE trials on interactive, self-paced CD-ROMs, e-learning courses, and software training bulletins. Also, check out our FREE Qwik and Dirty Task Guides for Word and Excel." I haven't had a chance to check out their CD-ROM tutorials or e-learning courses yet, but they are on the high end, price-wise. Their offerings appear to be aimed especially towards corporate training. If you want top quality training with good, personal support, you may want to spend the extra money.


Windows and Software Errors
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Some Helpful Points on Dealing With Computer Errors

Illegal Operation Error

No, you're not in trouble with the law.J If you see this message, a program you are running has tried to do something that is not allowed in Windows. This is one of thousands of possible errors you can get in Windows, usually caused by faulty programming or "bugs". Your Windows (or Mac) operating system and the software that runs in it are tremendously complicated. Windows is telling you that a program or device on your computer (named in the blue title bar) screwed up and tried to perform an invalid programming step or function. Sometimes Windows itself is the cause of the error. These errors are almost always the fault of the manufacturer who created the program or device software that caused the error. Just click the Close Button button when you get the error.

Many recurring "illegal operation" errors can only be resolved by the manufacturer of the program or device that is causing the error. If you keep getting the same error, get more information by clicking the Details Button button. The display will give you the exact error message. (You can ignore the "registers".)

Illegal Operation Error Details

If you intend to seek help, write down the exact error message. (Only the detail message, not the registers.) If you can determine what program or device is causing the error, or you know what software the error is coming from, call the manufacturer's tech support line, or check their website to see if they've posted a solution to your problem.

Most major software publishers and hardware manufacturers have their own websites where they provide technical support info for the most common problems and errors their customers have encountered. If you can't find a tech support number or website for your product, email me, and I'll help you find it. If you cannot figure anything out from a frequently recurring error message, you will probably need to get help from an expert. See the Tech Support section below.

If you are the adventurous type, you can click the TechAdvice.com link below and also the Microsoft Searchable Knowledge Base to see if there is a solution. Search these sites to get answers about any non-Internet related errors or other Issues. You will need some specific details from the error message to successfully get results from your search. This gets a bit technical for beginners, but if you find what you're looking for, it can sometimes be helpful.

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DISCONTINUED -- TechAdvice.com - "Issues" and Errors Database Search: You can search for the technical meaning and possible solution for many computer software and hardware (not Internet) errors on this website. (This is probably not necessary unless you keep getting the same error.) Unless you have a little experience, you may need to get technical assistance for errors that crash your system or keep recurring.

When searching help sites for information on errors, you must include some part of the message that is specific to your error. E.G. just searching on "illegal operation" will get you nothing useful, other than a list of hundreds of errors that use that phrase. You need to include some unique part of the message. Use the "and" box to include any other unique or specific parts of the error message.

For an "illegal operation" error, you can click the <Details> button to see the exact error message giving the module or program name with all the details, such as "Explorer caused an invalid page fault ..." (If you keep getting this one, you will need to get help.)

DISCONTINUED -- TechAdvice.com - Windows XP issues and errors

Microsoft Searchable Knowledge Base: The one place everybody turns to for anything relating to Microsoft, including Windows, all other Microsoft software, and plenty of info relating to non-Microsoft products. Not as simple to use as some websites for newbies, but after trying a few searches, you can sometimes find this site extremely helpful when you're dealing with errors or problems you can't resolve.


Viruses Spyware, Hoaxes, and Scams
ðHoax Info | ðAnti-virus & Spyware Info | ðScams and Frauds | Back to Tutorials, Help, and Viruses Menu

Both new and experienced computer users should get familiar with the info and warnings here. There are lots of false warnings and pleas in email messages you will get that you can safely ignore. There are also a few things you should know about viruses and Internet scams so that your computer and you won't be victimized by them. If you are really new to computing, a lot of this will seem overwhelming to you. Just skim it for the main points, and come back now and then when you want to check whether a questionable message you receive is legitimate.

The main ideas are:

  1. Don't believe the forwarded warning and hype messages warning you about viruses or anything else, or promising you anything, without at least checking them out by searching in Google and/or some other outside source.
  2. Don't open (or click on) on any attachment links inside email messages you receive from anyone, including and especially from people you know, unless you know what it is and / or you are expecting it.
  3. Get good antivirus software and firewall (ZoneAlarm Antivirus is popular -- includes both firewall and antivirus).


Hoax Information Pages
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To the Hoax Sites | ðAnti-virus Info | Back to Tutorials, Help, and Viruses Menu

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"Warning! Urgent! - Forward this to everyone!"
It's All Baloney!

  • "Urgent - Virus alert from Microsoft, AOL and McAfee!"
  • "Urgent Petition - House bill about to be passed in Congress ending the right to free speech - Forward this to everyone!"
  • "Warning! - There is no cure for this virus! It will destroy everything on your computer!"

It's all baloney! That especially goes for virus warnings, unless you signed up with a reputable organization, such as Bugnet or TrendMicro to get email alerts. Most "chain letters" or "urgent" forwarded warnings and pleas like those above are phony! Some unsolicited (unasked for), forwarded "warning" or "please help" emails were real at one time, but have continued to be passed around the Internet for years. These messages will pray on your natural desire to help others, and insist that you forward the message to everyone in your address book. DON'T BELIEVE ANY UNSOLICITED, FORWARDED EMAIL MESSAGES like this without checking them first!

The creators of these gags usually want to see how far and how fast they can get their hoax message to spread on the Internet. They can also save the growing list of email addresses in the message for further gag messages. Some of these messages themselves contain viruses in the attachment. Check it out first, before believing it and forwarding it! Check here under Hoax Sites to see if the warning or chain letter you got is a hoax, before you forward it.

Keep your anti-virus software up to date and don't open unsolicited email attachments. Most anti-virus software can be set up to update automatically on a daily basis. These steps will protect you better than any unsolicited email "forwards", which are usually phony.

Before you forward anything that claims to be alerting you to something or pleading for help, check it out first. The anti-hoax sites below list most of the currently known hoaxes being propagated around the Internet. You can help stop these in their tracks by replying to the last forwarder of the phony message (or "reply to all") and letting them know it's a hoax!

An example of a destructive hoax and virus warning messages being passed around:

AOL virus: Joke's on you This was actually posted plainly as a joke on a joke website. Some unthinking do-gooders thought it was real and forwarded it as a virus warning all around the Internet. Any AOL users who followed the instructions in the message deleted their AOL.EXE file which ended their access to the Internet!

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HOAX INFO SITES: On most of these sites, all you have to do is type in a key word from the subject of the message you got. If it is a hoax message that has been going around, it will usually pop up in your search results, unless it's an extremely new hoax.

For example, the Oct 31 (Halloween) terrorist / shopping malls hoax. Click on Snopes.com below and type in "malls". You will find the malls hoax listed in the results (approximately the 4th one down), with further information available in the link. Searching on "malls on halloween" will narrow your results even further.

Virus Hoaxes

Urbanlegends.about.com Common Virus Hoaxes - A to Z:E*** Lists alphabetically the most common virus hoaxes.

Antivirus.about.com Hoax EncyclopediaïNew window:E*** Another alphabetical list of the most common virus hoaxes.

Urbanlegends.about.com General Information About Virus Hoaxes

Symantec Security Updates - Virus and Email Hoax Page: Virus hoax list (alphabetical) direct from the maker of Norton AntiVirus.

Stiller.com Hoax List: Stiller Research Alphabetic Virus and Forwarded Email Hoaxes List. (Press Ctrl-F in your browser and type in a key word to search through the list).

Vmyths.com: A quality, easy to use site to find whether the latest warning you got is real.

Other Hoaxes

Urbanlegends.about.com - Netlore: Rumors, Hoaxes and Urban Legends: About.com's main "Netlore" (Internet "folklore") and virus hoax index.

Urbanlegends.about.com - Current Netlore: About.com's "constantly updated, categorized index of Internet hoaxes, rumors, chain letters, jokes and email urban legends."

Stiller.com - Alphabetic Hoax List: Stiller Research Alphabetic Virus and Forwarded Email Hoaxes List. (Press Ctrl-F in your browser and type in a key word to search through the list).

Stiller.com - Latest Hoax News: Check here for the latest hoaxes going around the Internet (Press Ctrl-F in your browser to search the list).

Stiller.com - Current Top Five Hottest Hoaxes:EEasy to see with a click whether the message you just got is one of the top five going around the Internet.

Vmyths.com: A quality, easy to use site to find whether the latest warning you got is real.

Snopes.com:E***EXCELLENT *** Urban Legends and Rumors Reference Pages. (Nothing on virus hoaxes though). All the latest urban legends, rumors and hoaxes circulating around the Internet into your mail box. Just pick the category of the topic in question or type in a key word from the subject line of the message you got. If it's a hoax, it'll pop up in the results list with a summary explanation.

ScamBusters.org - Urban Legends: "Don't believe everything you read!" - Lists the most common Internet / email and other hoaxes going around and all the best resources to find out more (if you really want to!)

TruthOrFiction.com:E***EXCELLENT *** Explains the hoax and how it started. "When you get emails with warnings, virus alerts, inspirational stories, business opportunities, and pleas for help...check them out to see if they are Truth! or Fiction!" This one is not always as up-to-the minute as the others on the latest virus / hoax, but is real easy to use and gives you a lot of useful info on each hoax it lists.


All About Viruses, Spyware and Adware (Malware)
Anti-Virus Info
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To the Anti-virus & Spyware Sites | ðHoax Info | Back to Tutorials, Help, and Viruses Menu

Computer viruses are usually destructive programs created by people that have nothing better to do than to dream up ways to try and cripple computers and even the Internet, if they can. The computer virus problem on the Internet is serious. Until several months ago (2001), I probably had received one or two virus infected emails in ten years of computing on the Internet. Now I'm getting several a week. (Some people are getting hit much more frequently than this!) If these rogue programs had gotten loose on my computer, they would have caused terrible damage to many of my critical files. KEEP YOUR ANTIVIRUS SOFTWARE UP TO DATE!

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How to Protect Your Computer Against Viruses

Click here for printable version

You can protect yourself against most real computer virus outbreaks by following the steps below. If you do these you will be well protected against the latest computer viruses.

The two easiest, and most important things you can do are:

  1. Make sure you have the latest antivirus software, and have it set to update automatically at least once a week.
  2. Never click on any unsolicited (unasked for) attachments in your email, even if you are prompted to do so, and you know the sender.

Some of the following instructions are a bit technical if you are new to computing. If you at least follow the above two steps, that will give you at least 95% protection against these pests.

About virus warnings: Email messages warning you about viruses or telling you how to protect yourself against them sometimes actually contain viruses Such warnings are false or they are hoaxes 99.9% of the time. (Except, of course, the ones I send you J). If you click on the attachment in the warning message to "protect yourself" against the "terrible new virus that no one knows about", bang! You're computer is infected. So don't fall for fake virus warnings, and don't open unsolicited (unasked for), email attachments!

The latest trick that is starting to be used by hackers is to break into unsuspecting, unprotected websites and infect the website with program code that will infect whoever visits that site. If you are prompted to download anything answer NO or CANCEL. If you are keeping your antivirus software up to date, it is extremely unlikely that you will be affected.

The same rules apply to instant messaging or "chat" software. Don't open or click on any files or attachments you receive unsolicited (not asked for).

If you do nothing else, do at least these two things (I'm repeating myself, but these steps bear repeating!):

  1. Install the latest antivirus program (I use ZoneAlarm AV) and keep it updated.
  2. Don't click on unsolicited email attachments, even if you are prompted to do so.
    (Answer NO or CANCEL if you are prompted to download or open anything you did not intend to download)

The following steps will protect you against all infected email attachments and most other virus sources. (Most of you are not on corporate computer networks. If you are on a network, the "don't open attachments" rule won't protect you in all cases.)

Steps for complete protection:

  1. Install the latest antivirus program, and make sure it automatically checks for updates at least weekly. You can actually set this up to automatically self-update as often as you want. Be sure your antivirus program is automatically starting up with Windows. Antivirus programs are not perfect, but if you keep them up to date they can catch and disable 95% of any viruses that try to infect your computer.
  2. Install the latest version of Internet Explorer, at least through version 5.5, the latest IE Service Pack, AND all the latest Windows security updates. IF YOU DON'T DO THIS STEP, YOUR ANTIVIRUS SOFTWARE WILL STILL TRAP ANY OF THE NEWEST VIRUSES AS OF TODAY, INCLUDING THE NIMDA VIRUS, IF YOU HAVE UPDATED YOUR SOFTWARE AS OF TODAY. That will not protect you against the next one, until your antivirus company catches up with a new update. (Note: If you are using IE 5.01, as opposed to 5.5 or 6.x, you can safely continue using it if you install the latest service packs (1 & 2) and patches.)
    You can use
    Windows Update from your Start Menu to update Internet Explorer. Run Windows Update to get a list of what you need to install under "Critical Updates" and "Recommended Updates" Alternatively, you can go directly to the WIndows Update page.
    You need the critical updates to protect yourself from the latest virus outbreaks. Other updates are optional. Please install the latest Internet Explorer service packs and patches, and Windows security updates!
  3. Disable previewing in whatever email program you use. (AOL users who only use AOL's mail program don't have previewing capability.) This is NOT absolutely necessary, so far, if you have the latest service packs and patches installed for Internet Explorer. Many virus infected attachments will infect your computer merely by being "previewed" when you click on the message header if you don't have the latest Internet Explorer updates and patches or the latest antivirus updates. If you use Internet Explorer / Outlook Express, you should run Windows Update to install the latest IE service packs and patches.
    To disable previewing in IE Outlook Express,
    click View | Layout, and uncheck "Show preview pane" If, however, you prefer to keep the previewing capability, you will need to install the latest IE service packs and patches through Windows Update, AND be sure to keep your antivirus software up to date.
  4. Don't think you can tell a virus-infected email by the subject heading. Most viruses continually change the subject line to keep you from identifying it. But you rarely have to worry about opening an infected email message. It's almost always the attachment within the message that contains the virus. It's when you click on the attachment that your computer becomes infected, if your antivirus software has not been updated sufficiently. There are other ways hackers can get viruses onto your computer, but they are by far the exception.
  5. Don't click on any attachments within email messages, even from people you know, unless you know what it is and you are expecting it. Many virus programs, once they infect a computer, use the victim's address book, and send themselves to each email address it finds there. Thus virus infected email messages will often come from someone you know!
    It's usually when you click on an infected attachment that the virus runs and infects your computer. You can always leave questionable email or attachments unopened in your inbox and send an email to the person it came from to ask them if they intended to send it. (Answer NO or CANCEL if you are prompted to download or open anything you did not intend to download)
  6. Delete any messages you decide not to keep and make sure your Trash folder is set in your email program to be cleared regularly. If you are suspicious of any message, you can zap it into oblivion instead of into the Trash folder by highlighting the message and holding your <Shift> key down when you delete the message. If you have already deleted a suspicious message the normal way, you can go to your Trash folder and delete it from there.
  7. If you want to be super protected, download and install ZoneAlarm for free from Zone Labs. You must also keep your antivirus software running and up to date. This type of program is called a firewall, and keeps prying hackers and robot programs from breaking into your system via the Internet. If you have an "always on" connection (DSL, cable modem, or satellite), I would highly recommend calling your Internet service provider to see if they have good "firewall" protection that keeps you isolated from prying hackers and robot programs. If there is any question, download and install ZoneAlarm. You will need to do a little bit of set up and configuration to get the best use of this software.

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Back to Tutorials, Help, and Viruses Menu

Anti-virus Sites

Here are sites with more info along with the official places to check on the latest, up to the minute virus news...
("
E" means I highly recommend a visit to this site!)

An Overview of Computer Viruses and Antivirus Software*: "Explains how viruses work and provides links to additional information about viruses and anti-virus software. Written and maintained by Bob Kanish." (From Webopedia)

CNN - How a Computer Virus Works*E: "Explains the different types of viruses and how they work." (From Webopedia)

Symantec Security Updates - AntiVirus Center: Details on all the latest viruses discovered, including their severity and risk level. Not as up to date as Trend Micro & McAfee. Check here to see the current top ten active viruses (according to Symantec / Norton), the risk of infection, whether or not they are destructive, description and solution. Symantec gives the most complete and graphic description of each virus.

Trend Micro - Security/Virus Information Center *E: Up to the minute details on all the latest viruses discovered, including their severity and risk level. Check here to see the current top ten active viruses (according to Trend Micro / PC-cillin), the risk of infection, whether or not they are destructive, description and solution.

McAfee Newly Discovered Viruses *E: Up to the minute listing of the top 25 newly discovered viruses.

About virus names: Keep in mind that each anti-virus company names viruses differently. The same virus will be called by different names by each anti-virus company.

Trend Micro - Free Virus Alerts: Subscribe to get the latest alerts on viruses.

Trend Micro House Call - Free Virus Scanner: House Call runs right from your browser, always up to date with the latest anti-virus coding. Scans your hard drive(s) and removes any viruses found (when possible). This does not replace having your own up to date anti-virus software, since it only catches viruses already on your computer. It cannot prevent you from getting one. You need anti-virus software to prevent you from getting a virus. Use this in an emergency, if you don't have anti-virus software yet or haven't updated your software yet.

Disable any antivirus software on your computer before running this! Note that it will take a few minutes to load over a regular modem before the SCAN button becomes active on your screen.

AVG AntiVirus*E: Free, complete antivirus software for personal use. If you don't want to spend the $bucks for an update or new antivirus program, this looks really good. From looking over the website info, other website comments, and corresponding with the AVG techs, I am convinced that this package is as good or better than any on the market at trapping most viruses before they get to your computer. I don't know how good AVG is at cleaning up existing viruses. It's free, so you've got nothing to loose, just remember the rule: Never install and run two antivirus programs on the same computer. They will often conflict with each other and cause all kinds of problems. Uninstall any existing antivirus software before you install another.

Avast 4 Home Edition antivirus package: Another popular, free for home use antivirus package. Never install and run two antivirus programs on the same computer. They will often conflict with each other and cause all kinds of problems. Uninstall any existing antivirus software before you install another.

eTrust Ez Armor from Computer Associates: Free for 1 year antivirus and firewall combined. $49.95 after that. Compare to ZoneAlarm Pro at $69.95.

ZoneAlarm*E: Free firewall for personal use. You must have a good firewall to keep intruders from getting into your computer via the Internet. ZoneAlarm is one of the most popular.

ZoneAlarm with Antivirus*E: $19.95 A good deal for commercial grade firewall and antivirus protection.

Anti-Spyware and Adware Sites

From Stony Brook University's page on spyware.

Spyware: What It Is & How to Remove It

What is Spyware?
Spyware is Internet jargon for Advertising Supported software (Adware). It is a way for shareware authors to make money from a product, other than by selling it to the users.
[Editor's (my) note: This is inaccurate. Spyware is often not or is not always based on adware. It can come from viruses, email and many other sources.]

Do I have Spyware on my machine?
If you've ever gone on the internet with your computer, mostly YES, you have spyware on your machine. You can get it by installing certain software or just by surfing the internet.

Why is it called "Spyware"?
While this may be a great concept, the downside is that the advertising companies also install additional tracking software on your system, which is continuously "calling home", using your Internet connection and reports statistical data to the "mothership". While according to the privacy policies of the companies, there will be no sensitive or identifying data collected from your system and you shall remain anonymous, it still remains the fact, that you have a "live" server sitting on your PC that is sending information about you and your surfing habits to a remote location.....

Are all Adware products "Spyware"?
No, but the majority are. There are also products that do display advertising but do not install any tracking mechanism on your system. These products are not indexed in our database. Adware isn't necessarily spyware. Registered shareware without ads may be spyware. Purchased out-of-the-box software may contain adware and may also be spyware. Updates may change a previously ad-free version into an adware product. All this makes for a confusing mess and users need to be on guard when installing any type of software.

Is Spyware illegal?
Even though the name may indicate so, Spyware is not an illegal type of software in any way. However there are certain issues that a privacy oriented user may object to and therefore prefer not to use the product. This usually involves the tracking and sending of data and statistics via a server installed on the user's PC and the use of your Internet connection in the background.

The Bottom Line:
Avoid adware. If you're broke and can't buy a clean shareware product, find an ad-free, non-spying equivalent of the program you need. Avoid spyware at all costs. Install a firewall and pay attention to what is asking for permission to connect online.

Where to get FREE Software to remove Spyware:
Ad-Aware
Make sure you update the software after you've install it. These updates need to be done once a week!!
Go to (
www.spychecker.com) & click on "Top 25 Downloads".

Microsoft AntiSpyware (Beta) [Update: Microsoft Windows Live OneCare]
This software will run & update all by itself. Make sure you set the updates to run during a time of day when the machine is going to be turned on, or else it won't be able to run and check for problems.
There will be a link off the main page to download the software.

Spybot Search & Destroy
Make sure you update the software after you've install it. These updates need to be done once a week!!
Go to (
www.spychecker.com) & click on "Top 25 Downloads". [Or go directly to the Spybot Search & Destroy website.]

Stony Brook Univ -- Spyware: What it is and How to Remove it

simplythebest.net: About spyware and adware: Good information, but page includes some ads and broken links.

Unv of NH -- Windows updates, Firewalls, Browser security, Spyware & Adware: Detailed info posted by the university for their students, but lots of helpful info for everybody!

SpyBot Search & Destroy:

Windows Live OneCare:

LavaSoft Ad-Aware:


Scams and Frauds
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fraud (frôd) noun
1. A deception deliberately practiced in order to secure unfair or unlawful gain.
2. A piece of trickery; a trick.

scam (skàm) Slang. noun
A fraudulent business scheme; a swindle.

Excerpted from The American Heritage® Dictionary of the English Language, Third Edition © 1996 by Houghton Mifflin Company. Electronic version licensed from INSO Corporation; further reproduction and distribution in accordance with the Copyright Law of the United States. All rights reserved.

There Internet is being flooded with every conceivable scam and fraud that con artists can devise to get your money. Ignore these offers for quick and/or easy money. If you want to check into it, search the Internet to see if anything is known about the deal, and check sites such as the ones below. There are so many new scams cropping up all the time, no one can keep up with them, so don't go for something until you've managed to verify from some independent, reputable sources their validity and reputation.

ScamBusters: "The #1 Publication on Internet Fraud"

World Wide Scam Network: Details on many of the major scams going around the Internet.

Fraud.org: The National Consumer League's National Fraud Information Center and Internet Fraud Watch.

Internet Fraud Watch: Top 10 Internet frauds.

FTC Consumer Protection Page: Information on known scams to watch out for. Well organized by category.

AT&T Fraud Information: The latest phone scams cons are using that can cost you a lot of money if you fall for them.

National Consumers League: Information, tips, and warnings for online consumers. Auctions: Top fraud complaint.

BBBOnline: Better Business Bureau Online. Check on companies for complaints here.

Royal Canadian Mounted Police (RCMP) Pyramid Schemes Site

MLM Survivor.com: Exposés on Multi-Level Marketing (MLM) businesses by a former distributor. Check out the author's story - My Story. MLMs that focus on obtaining unquestioning loyalty to the company, and whose main purpose is to build distributor groups whose main purpose is to build more distributor groups, as opposed to selling a product or service, are fraudulent. Not all MLMs are like this (I'm into one myself!), but too many are.


Other Internet Goodies
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BandwidthPlace Speed Test: Test your modem or broadband (DSL or cable) connection speed. (You should try several test sites at different times to get the best idea of your true "working" speed over the Net. The survey on this test lists other such sites.)
Some other broadband sites to check out:
dslreports.com, cablenut.com (free broadband tuning software), ZDNet Bandwidth Meter (Appears to be estimating on the low side. Don't believe graphs and advertisements indicating faster services than yours), Navas Cable/DSL tuning guide, Navas how to check your connection speed,

Broadbandreports.com: Probably the most comprehensive site on the Net regarding anything related to broadband. All kinds of free tests and tools, tweaks to improve your web surfing speed, broadband devices and service reviews, check your connection security, solutions, forums, help, FAQs, etc.

Allsitecafe.com: "All the best cool sites, best web sites and fun sites too!"

GranGran's This and That: A fun place to visit! This lady started her website without knowing anything. She tells how she did it and how you can get started. Be prepared to wait a while for her page to load if you have a standard modem connection because she has a lot of fancy stuff here!

SpamCop: One of the more popular spam (junk mail) filtering services.

MailBlocks: Spam (junk mail) blocking service. Similar to SpamCop, gets high marks from the editor of AnchorDesk. (See his ZDNet article on blocking spam).

All-Free-ISP: Lists and rates the current free ISPs (Internet Service Providers) (the few that are left) AND discount ones too! There aren't many free ones left, and those that are I would not suggest using due to their poor service, screen hogging ad panels, and non-existent support. There are lots of decent discount ISPs though, from $6.95 to $15/mon. Be forewarned that you won't always get the speeds, service, support, and local connections that you usually get with the higher priced guys. (However, sometimes the big guys aren't all that great either!)

All-Free-ISP Ratings: Lists all the current free ISPs (Internet Service Providers) AND discount ones, rating them 1 - 4.

Yellowstone.net: $9.95/mo. for quality Internet service. No banners, unlimited access. I used them for a year (2002 & 2003) and was pretty happy with the service. Tech support was quick and knowledgeable.

CallWave: If you use your only phone line for dial-up Internet, you don't need a 2nd phone line to avoid missing calls. CallWave plays callers' messages (rather than returning a busy signal or disconnecting you) when they call while you're online. A free service (your phone co. may charge a small monthly fee). It even displays caller ID for $3.95/mo. extra.

How to Keep an Idiot Busy J

And, a plug for my workbenches (Ok, it's not Internet, but here's the best place to tell you about 'em)--

KroyTech Workbenches: Discount computer and industrial ESD workbenches close to the price of used! These are the most well built, heavy duty workbenches and computer desks in the world (that I know of), and at the lowest prices for this quality.

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TECH SUPPORT SITES
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Web Based Tech Support

Software & Hardware Drivers

Live Tech Support

Data Recovery & Lost Files

Tutorials, Help, and Viruses Menu

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What's here?

Some of the most well known (or in some cases not so well known, but really good) online tech support services and forums. Several of the live support services, such as PC Support, Sykes, and ComUSolv connect directly to your computer with a remote control program (similar to Symantec PC Anywhere), and assist you via their program. Some have low monthly fees, some are free, and some have both, depending on the level of support you want. I have not had a chance to really check most of them out to see how good they are, but hope to do this soon and post the results here.


Web and Forum Based Support Pages
Free
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Ontrack Tech Support: The best free hardware support pages I've seen so far, though really slow. Clear photographs depict each step in their instructions on whatever hardware topic you choose. Their pages take forever to load, but once you see it, it will be well worth the wait!

Ontrack Tech Support - Hardware

Ontrack - Hard Disk Information: All about hard disks.

Ontrack - Memory: All about memory

Experts Exchange: The volunteer "experts" on this site give you answers to any questions you have, at any level from basic to expert to really technical. You have to sign up and get involved with their point system and contribute to get the benefit from this free service, but it's worth it if you want a resource where you can keep going to get solutions to your computing problems.

Allsitecafe.com: Some of the best computer help sites, internet security and windows help.

Please Note: I do not have any control over advertising content (often at the top of web pages) on these sites.

PC Mechanic: Tons of resources, info, and help on every aspect of computer hardware.

Annoyances.org: "The most complete collection of information, tips, fixes, workarounds, and answers for Microsoft Windows XP, 2000, Me, 98, NT, and 95"

TechAdvice: They have just about every company listed that is or ever was in the computer or software business. You should be able get the contact info you need here, though I can't vouch for how well they keep this list up to date.

PCTechBytes: They have over ten years experience in computer repair service. They have certified techs that can help solve your computer repair problems online quickly and free of charge. Includes a variety of forums, live chat and lots of other free services. They claim high quality certified PC tech support, as well as community tech forums and free email accounts.

5StarSupport.com: Free tech support from volunteers.

Trish's Escape from Hardware Hell: Beautifully done website with excellent help on all kinds of hardware problems.

1stClassComputers: Computer Repair, Tech support, and Do-it-Yourself Directory. Categorized links to hundreds of sites, experts, and sources for everything and anything to do with computers. If you have not found what you're looking for yet, you will probably find it here!

Virtual Dr: One of the best places to get online help with any computer problem or question.

Virtual DR Support Forum: Virtual Dr. Software and Hardware Support forum. There are lots of forums like this on the Net. This is one good one of many. Someone has already asked the question you have and gotten the answer right here. You'll find the discussions about your question here. You can browse through the message threads or use the search box to list the messages dealing with your topic. You can start your own topic if you sign up as a forum member.

Virtual DR Support Forum - Windows 98: Windows 98 support forum.

Virtual DR Support Forum - Windows XP: Windows XP support forum.

Virtual DR Support Forum - Windows VISTA: Windows VISTA support forum.

Virtual DR Support Forum - Hardware: Hardware Support forum

Virtual DR Support Forum - Internet: Internet Support forum

Computing.net & HardwareCentral: Two more forums that are among the best on the Net for ease of use good coverage of every conceivable computer question or problem.

CNet Help.com: Windows

Windows, DOS, and MAC Help: Excellent, expert help and advice from a Microsoft MVP (Most Valuable Professional).

Windows 95-VISTA Troubleshooting and Resource Guide: Extremely clear, thorough, in depth, comprehensive, cleverly written computer help and tips for everything and anything Windows or Windows troubles and how to repair them. This gets pretty deep, so be prepared to read a section over a few times, and to do some experimenting (be real careful!). Not for beginners, but if you like to learn, even beginners can understand this stuff and learn a great deal! Scroll through the home page carefully BEFORE diving in, to get a grasp of how things are laid out on this site. Last updated August 8, 2000 (no ME info).

Trend Micro - Security/Virus Information Center: One of the best virus reporting companies on the Net. Up-to-the-minute details on all the latest viruses, including their severity and risk level. If you get a message about a new virus on the loose, here's the place to check it out to see if the warning is legit.

All about Windows 98 "system resources": Trying to figure out what all the hoopla is about "resources too low" on Windows 98 and why you keep running out of them? This help document with additional links explains everything. Fairly technical, but understandable is you take the time to follow it. (If you haven't had to deal with this, you don't need to look it up.)

Webopedia Did You Know? Static Electricity and Computers: A good brief in lay terms on what you should know about static and computers.


Live Tech Support
Free and Pay (Commercial) Services
Back to Tech Support Menu

AOL's tech support is (888) 346-3704. If you are an AOL user, you can call AOL to get all the personal help you want for AOL or Internet related problems (if you don't mind waiting on hold sometimes).

If you use a regular ISP (Internet Service Provider), call their tech support no. for Internet problems. Some ISPs have better tech support than others, but it's worth getting all you can from them considering that the support is free, except perhaps for the price of the phone call.

SYKES AnswerTeam: Remote control tech (also called "screen-share") support service. PC Support 24 / 7 for over 150 S/W & H/W products. Also has free non-live tech support 24 / 7.

Tech Support Guy: Free tech support forums and live, paid tech support service.

AnswersThatWork: Another free, live help site.

ComUSolv.com: Most services are free. Email, $5 per incident. Telephone, live chat, remote control ("screen sharing") or email. This company provides every kind of professional service possible, for free, short of coming out to your place and fixing things for you.

5StarSupport.com: Free tech support from volunteers.

CyberWalker.net: Have looked at this site briefly, and am impressed by the range of services and large quantity of help info.

PCHelplive.com: Have looked at this site briefly, looks like it's worth checking out. If you have a slow modem connection, be prepared to wait a bit while the large, php based web page loads.

IT-Pitstop.com: Free remote control (screen-share) tech support for 14 days, $10/mo if you decide to sign up. If you use them, let me know how good they are, and will post info here.

TechSupportAlert.com - Best Free Help Sites: Check this page out to get well done (and researched) ratings and reviews on some of the free help sites. You will save yourself a lot of time and trouble by checking here before trying the free help sites. They have done a good job of evaluating these sites.

TechSupportAlert.com - Best "Pay" Tech Support Sites: Same as the above on some of the "pay" / commercial sites. Definitely check here before trying them. They have done a good job of evaluating these sites.


Data Recovery and Lost Files
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Do-It-Yourself Lost File and Data Recovery
How to recover lost or deleted files on your computer

Here are some possible ways to get your lost or deleted files back if your hard drive is accessible. If your hard drive is not accessible at all, you may need to contact a data recovery specialist. If your data loss problem is caused by viruses, trojans, adware or spyware, you will need to deal with that first, which is a separate issue.

If you have lost files through accidental deletion, either by a computer user or software, you should usually be able to restore or "undelete" them from your Windows Recycle Bin, accessible through the icon on your desktop.

If you have lost your files/data any other way -- through formatting, a corrupted or failed hard drive or partition or by "moving" the files (in Windows 9x) -- your situation is serious. DO NOT USE OR DO ANYTHING ON THE DRIVE UNTIL AFTER YOU HAVE RECOVERED YOUR DATA! Most of the data or files you have lost are probably still on the hard drive, but every action you do on that drive after you have lost access will make it less and less likely that you will be able to recover the data.

Here are some steps to follow in attempting to recover your data.

If you hear the slightest of ANY UNUSUAL SOUNDS coming from your computer or hard drive (metallic clicking, scraping, rattling, etc.), shut down immediately and call a computer technician or data recovery specialist, such as one of those listed in the links below this article. Do not use the computer until the problem has been resolved by a technician.

If you are certain that you do not hear anything unusual, proceed with the following steps.

First, if the problem is not a result of a hard drive problem, check your Recycle Bin.

If the lost files/data are not in your Recycle Bin try the following:

If you have Norton SystemWorks, Norton Utilities or some other similar system utility package ALREADY installed on your computer, find the "Unerase" or "Undelete" option and run it. Then read and follow the "wizard" steps and instructions VERY CAREFULLY. If you do things wrong, you may cause more data loss.

IF YOU DO NOT HAVE SUCH A PACKAGE ALREADY INSTALLED ON YOUR COMPUTER, DO NOT INSTALL ONE. Doing so will destroy the files you are trying to recover.

Using a Data Recovery Utility

You can try a data recovery utility only if your drive is accessible to your computer. If your drive is not accessible at all, e.g. you get a "cannot detect primary master" / "...slave," "...hard drive 0", etc., you cannot use a recovery utility. If the cause of the "cannot detect" hard drive error is due to your BIOS / CMOS settings being changed or corrupted, you can usually restore them and get your drive back. (This is not usually the cause of the problem.) If your computer cannot detect your hard drive and the cause is not the BIOS settings, you will need to contact a hard drive recovery specialist such as those listed in the links below this article.

Be prepared to spend a good deal of time working on your data recovery attempt. Depending on how serious the damage is, the size of your drive, and how much you need to recover, you may spend a great deal of time working on this.

A good data recovery / undelete utility to try (there are many) is called FileScavenger from QueTek. This utility is for Windows NT, 2000 and XP only. Read the information on the website CAREFULLY. No utility can guarantee a full recovery of lost data. If any utility or service does not clearly state this fact, or claims to guarantee complete data recovery, pass them by. Usually, as long as your hard drive has not failed, you will get much to none of your data back, depending on how much damage has been done.

Another data recovery tool is PC Inspector File Recovery which is free. (Thanks to Jonathan Easterling for this tip.) As with any recovery software, you will need to install this on a separate hard drive from the one your damaged data is on. Their tech support is also free. Their phone no. in Germany (yes, they speak English) is: +49(0)6331/268-468. I recommend sending them a PayPal donation if you get results -- click on the "Support our Job" tab at the bottom of their page.

If your hard drive is not accessible from Windows, try Hard Drive Mechanic from Higher Ground Software. Your drive must at least be recoginized by your computer (via the BIOS) for this to work. This goes to a deeper level of accessing the drive outside of the Windows operating system, and will work with the file systems of DOS and all versions of Windows. They offer a money back guarantee if you are not satisfied with the results, plus they provide good technical support. You can call them if you are not sure whether their software applies to your situation. -- 12/24/06 THIS PRODUCT MAY HAVE BEEN DISCONTINUED. Emails are not being responded to. This listing will be updated (or removed) when this status of the product is determined for sure.

General steps to follow for FileScavenger

Download the demo version of FileScavenger "Floppy drive install" to a second computer or second hard drive. If you are getting the error message "unmountable boot drive", you will need to change your primary drive to secondary and and install a bootable primary drive. In that case, the following instructions don't apply regarding the "second hard drive". Install FileScavenger on your newly installed primary drive and recover the data from your secondary drive to your primary drive.

FileScavenger is a self-executing compressed file that will uncompress when you execute it. You can not execute this compressed file directly on a floppy because the floppy disk at 1.44 MB is not large enough. However, if you have or install a second hard drive or if you purchase a USB drive, you CAN download to those drives, execute (uncompress) the downloaded file to those drives and run the utility from those drives.

(If you attempt to install and use the "Hard drive install" version of FileScavenger on the problem drive, you will cause more damage to your lost data and significantly lessen your chances of recovery. The more "writing" operations of any kind you do on the problem drive, the more damage you do to the data you wish to recover.)

If you do not have access to a second hard drive, second computer, floppy drive or USB drive, you can download the "Floppy drive install" version of FileScavenger to the problem drive, then execute it and extract to a floppy, though you may damage some of the data you are attempting to recover. Do this only if you have no other choice.

Now execute (extract) the compressed file to your second hard drive, a blank, formatted floppy or to a USB drive. If extracted to a floppy, put the floppy in the problem computer. Execute FileScavenger. Follow the directions carefully.

This will allow you to SEE what you may be able to recover with this utility, as well as to recover up to 64k (very small) of any file. ALWAYS RECOVER TO A DIFFERENT DRIVE OTHER THAN THE ONE WITH THE LOST FILES / DATA.

If you are able to view the files or some of the files you wish to recover through FileScavenger (or other recovery utility), you can purchase and download the full version and do your recovery. ALWAYS RECOVER TO A DIFFERENT DRIVE OTHER THAN THE ONE WITH THE LOST FILES / DATA. If you have to install a second drive to do this, it may be worth it if you want your data back.

If you are having problems with FileScavenger, you can contact QueTek.


You may duplicate this article if you give credit and provide a link to KroyTech Computer Services - Computer Repair and Data Recovery.

Liability info: These instructions were written by the owner of the KroyTech website to give readers helpful information toward recovering their data. I have no connection with QueTek or Higher Ground Software. These instructions are a work in progress. They do not cover any specific data loss situation. Every situation is different. You attempt to recover your data entirely at your own risk. I am not liable for any loss of or damage to data or hardware that may occur if you attempt your own data recovery.

View printable version of this article

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KroyTech Computer Services - Computer repair and data recovery services (Ft. Lauderdale, West Palm Beach, and South Florida)

Data Recovery Service Labs

IntelliRecovery: Data recovery service lab. This is an authorized (by all major hard drive manufacturers) data recovery service lab. If your drive has mechanically failed or crashed or become so "trashed" by a virus or other failure that recovery software and/or a good computer technician cannot recover the data, these are the folks to call. You would call them if you absolutely must get your lost data or files back at all costs! They are your last possible hope, if nothing else works. (Hint: If you are keeping good, daily incremental backups, including some off-site, you'll never need them!)

Warning: If your hard drive fails or crashes, or you have formatted your hard drive, DO NOT USE THE DRIVE UNTIL YOU HAVE RECOVERED YOUR DATA. The more you use or attempt to use your computer after you have lost data you wish to recover, the less data will be recoverable.

Be aware that no recovery lab can guarantee or usually accomplish recovery of all your data. The less you have used your computer after a crash or failure, the more likely your chances are of recovering more of your data.

IntelliRecovery charges $400 to $1400 for data recovery service on a 10 GB hard drive (more for larger drives), with no charge if they can't or don't recover the data. That's the best deal I've seen so far, if you are desperate to recover your lost data when all else has failed. Their biggest competitor, Ontrack, charges $600 to $2500 for the same service. See full IntelliRecovery data recovery details here.

Eco Data Recovery: Flat rate data recovery service in West Palm Beach, Florida. They are as good at this as any of the best labs. $175 to diagnose your drive and determine what/how much can be done. Read their site to see the possible advantage of this approach. $775 to recover data on a 40 GB drive, $875 for 80 GB, $975 for 160 GB. The $175 fee is waived if they do the recovery. They will attempt to match any other lab's quote if you get it in writing.


Software & Hardware Driver Files
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Whenever you get an error message telling you that you're modemwhatever.sys driver is missing or corrupted, or a tech support person tells you that you need to install a newer video driver, you'll either need to call the company you bought the computer or device from or go to one of the following places to download and install it. Be careful! Installing some drivers without knowing what you're doing, can wreak irreparable damage. I wouldn't install hard disk drivers, for instance, unless you know what you're doing. Installing the wrong video driver or installing it incorrectly can cause you to lose your video display until you revert to a standard vga driver to get it back.

PC Drivers HeadQuarters: Windows 95 / 98 / ME / 2000 / NT Complete Driver Hardware Search, with an explanation of what a "driver" is.

WinDrivers.com: Printer drivers, cd-rom drivers, modem drivers, sound drivers, mouse drivers, monitor drivers, etc. This site makes it real easy to find what you're looking for.

DriverGuide.com: Printer drivers, cd-rom drivers, modem drivers, sound drivers, mouse drivers, monitor drivers, etc.

Computerhope.com: Another good source for drivers and other helpful info.

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A LITTLE TRAVELING FUN
Main Menu | Top of Page

What's here?

Well, one of the main reasons to get on the Internet is to have fun! On the Net, you can travel around the world right from your computer.

Here are live webcams from around the world. Note the time zones, relative to Eastern Standard Time. You can only see the "daylight only" sites if you click in during daylight hours. So, if you click on Mt. Fuji, Japan at 9 am EST (Eastern Standard Time), it will be 11 pm Japan time and you won't see anything.

Jerusalem, The East Gate: -- Not working at this time. This gate (center) is in the Eastern wall of Jerusalem, one of eleven gates into the city. Notice that this particular gate is sealed shut. It was sealed up in the 16th century A.D. See further explanation below.
(Note: You may be prompted to download a camara control. This is safe. Click "Yes" to download, and the live pictures should display.)

Jerusalem, The Western Wall: (7 hrs. ahead of EST. Not always working.)

Mount Fuji, Japan!: (14 hrs. ahead of EST, daylight only.)

Paris, France: (6 hrs. ahead of EST, daylight only.)

New York City, USA - Times Square: If you have Windows Media Player, you can view and listen to the live video stream, honking taxi cabs and all!

Travelocity Video Gallery: Go on a video tour of all the most fascinating places around the world. If you do not have either Real Player or QuickTime installed on your computer, you will have to download and install one of them to view.

Flight Tracker The Trip.com Flight Tracker: Track any flight (North America) in progress. (If you pick "Graphical Flight Tracker", be prepared to wait while the program loads.)
Flight Explorer: Another tracker with more details on flight info and progress.

A little background on the East gate of Jerusalem ïNew window: The East gate was walled up by it's Muslim conquerors (the Ottoman Turks) in 1530 A.D. Notice also the cemetery that has been planted in front of it. Many believe this was done to prevent the entrance of the Jewish Messiah through that gate as was foretold by known Old Testament prophecies. However, the shutting of this gate itself was prophesied by Ezekiel around 600 B.C. -- that it would be shut "because the LORD (Jehovah or Yahweh), the God of Israel, hath entered in by it, therefore it shall be shut."

Jesus entered Jerusalem through the East gate around 30 A.D. (long before it was blocked by the Ottomans) as he came down from the Mount of Olives and entered the temple according to our understanding of Luke 19:28-48. He would have entered through the original gate in the wall which was destroyed with the city by the Romans in 70 A.D. Ezekiel says concerning this closed gate that the "Prince" (which the Messiah is often called throughout the Old Testament and Jesus is called in the New Testament) shall enter it again. Jesus, having entered the city, said that he would not be seen again until Jerusalem acknowledges him (Matthew 23:37-39). See Ezekiel 44:1-3.

Question: Will Jerusalem ever acknowledge Him? See Zechariah 12, and his return to Jerusalem according to the prophet: Zechariah 14:1-11 (written approximately 550 BC), and according to Jesus: Matthew 24:14-31. Or All passages together.

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JESUS AND ETERNAL LIFE
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Gospel: 1. The proclamation of the redemption preached by Jesus and the Apostles, which is the central content of Christian revelation.
Messianic: 1. Of or relating to a messiah: messianic hopes.
Messiah: 1. The anticipated deliverer and king of the Jews.

Excerpted from The American Heritage® Dictionary of the English Language, Third Edition © 1996 by Houghton Mifflin Company. Electronic version licensed from INSO Corporation; further reproduction and distribution in accordance with the Copyright Law of the United States. All rights reserved.


Who is Jesus, and The Sites to See
(All links open new windows!)

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KroyTech Computer Services
Serving Ft. Lauderdale, Pompano Beach, West Palm Beach, Florida
2301 W Sample Rd, Ste 5-4C
Pompano Beach, FL 33073-3059
Phone: Kroy Ellis (954) 946-8539
kroy@kroytech.com

Fast, expert computer repair and network service for Ft Lauderdale, Pompano, West Palm
Most emergency calls serviced within 2 hours
For immediate service call (954) 946-8539

Service areas in Florida: Palm Beach, Broward, and Dade Counties, West Palm Beach, Riviera Beach, Palm Springs, Lake Worth, Lantana, Boynton Beach, Delray Beach, Highland Beach, Boca Raton, Lighthouse Point, Deerfield Beach, Pompano Beach, Tamarac, Coconut Creek, Coral Springs, Oakland Park, Margate, Ft. Lauderdale, North Lauderdale, Lauderdale Lakes, Sunrise, Plantation, Davie, Cooper City, Dania, Pembroke Pines, Hallendale, Aventura, Miramar, Hollywood.

To Him who sits on the throne, and to the Lamb, be blessing and honor and glory and dominion forever and ever!


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